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The wellbeing and safety of our staff and guests is extremely important to us on top of our normal hygiene procedures. All hotel services have been adjusted to protect the health and safety of our guests and staff. 

Orsett Hall COVID-19 Risk FREE Bookings:
If your reservation has to change to another date, you will receive 100% of your deposit as a credit to use towards a new reservation and date. You won’t lose a penny of your deposit, no matter how many times you need to rebook.

If for any reason you're not able to reschedule your reservation right now, we will issue a 100% credit of the deposit you have paid for your reservation, which you can use towards any new booking or service within Orsett Hall before the end of 2022. You can also transfer this credit to a member of your family or friend.

FAQ

I have reservation for Afternoon Tea, Lunch or Dinner and we are from a same household/support bubble. Is our reservation able to go ahead?
Yes we are pleased to welcome all guests who are from the same household or support bubble.

I have booked a room on Orsett Hall website for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
If you are not traveling due to work commitments, please cancel or move your reservation on our website. Most of the rates booked on our website have 24 hours cancellation policy.

I have booked a room via online travel agent such as Booking.com for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
If you are not traveling due to work commitments, please cancel or move your reservation via the online travel agent. Most of the rates booked via online travel agents have 24 hours cancellation policy.

​I have reserved Overnight Spa Packages for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
Please contact our Reservations Team reception@orsetthall.co.uk. We are happy to move your reservation to a future date or alternatively we can offer credit option if you are unsure when you are able to rebook.

I have a restaurant reservation for Afternoon Tea, Lunch or Dinner during the lockdown/Tier 3/Tier 4 period. What should I do?
Our Restaurant Team is currently working through all reservations and will be in contact to move or cancel your reservation. All reservations can be cancelled less £2.50 admin fee 3 days before. You can also contact our Reservations Team reception@orsetthall.co.uk and let us know if you would like to move your reservation to a future date or alternatively we can offer credit option if you are unsure when you are able to rebook.

I have Spa reservation for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
Our Spa is able to stay open and if you have any questions regards to your spa reservation, please contact out Spa Team spaenquiries@orsetthall.co.uk.

I have cancelled my reservation and I am waiting for a refund. How long does the refund process take?
Due to the current circumstances our Accounts department is experiencing extremely high volume of refund requests and they are processed in the order they have been received. At the moment we are unable to confirm exactly how long it will take, but minimum of 28+ working days.

Dear Guest,
 
The safety of our Guests and Staff are our priority during COVID-19 outbreak. 

Please wear a mask or face covering while you are on the hotel premises and we expected all our guests to follow the Government social distancing guidelines.

We require all our guests to provide card details/pre-authorisation at the time of checking, which will ensure contact is minimised during your stay. We prefer card payments as we are not accepting cash.

We clean our hotel to ensure safety and comfort for our guests. Our measures include:

• Rigorous cleaning and sanitisation of guest rooms.
• Frequent sanitisation of high-contact points, such as elevator buttons, door handles, Reception desk and bathrooms.
• Hand sanitisers placed at guest contact areas, such as Reception desk. 

Orsett Hall procedures for the cleaning of our bedroom have been changed for everyone's safety and well-being. Following measures have been implemented:

•  We will not enter any guest bedrooms until your date of departure.
• Any towels that you require changing, please request a bag from Hotel Reception and then leave the towels outside your door in the clear bag provided. We will exchange for clean towels and leave these outside your room door.
• Bed linen will be available should you require it, please request a bag from Hotel Reception and then leave your dirty bed linen in the cloth bag provided outside your room door in the morning. We will NOT enter your bedroom to change your bed. 
• Rubbish; please place the bin liner from your room bin, outside your room door for collection.
• Additional Tea & Coffee is available from the Hotel Reception. 

 
We follow the Government guidelines regularly and update our services to reflect any new changes related to COVID-19 outbreak.

Orsett Hall would like to thank you for your co-operation during the COVID-19 pandemic.