Home > COVID-19
We are operating based on lockdown restrictions at Orsett Hall.
We are pleased to offer accommodation for anyone who requires due to work commitments and is a Key Worker.
The wellbeing and safety of our staff and guests is extremely important to us on top of our normal hygiene procedures. All hotel services have been adjusted to protect the health and safety of our guests and staff.
We are pleased to offer accommodation for anyone who requires due to work commitments and is a Key Worker.
The wellbeing and safety of our staff and guests is extremely important to us on top of our normal hygiene procedures. All hotel services have been adjusted to protect the health and safety of our guests and staff.
Orsett Hall COVID-19 Risk FREE Bookings:
If your reservation has to change to another date, you will receive 100% of your deposit as a credit to use towards a new reservation and date. You won’t lose a penny of your deposit, no matter how many times you need to rebook.
If for any reason you're not able to reschedule your reservation right now, we will issue a 100% credit of the deposit you have paid for your reservation, which you can use towards any new booking or service within Orsett Hall before the end of 2022. You can also transfer this credit to a member of your family or friend.
If your reservation has to change to another date, you will receive 100% of your deposit as a credit to use towards a new reservation and date. You won’t lose a penny of your deposit, no matter how many times you need to rebook.
If for any reason you're not able to reschedule your reservation right now, we will issue a 100% credit of the deposit you have paid for your reservation, which you can use towards any new booking or service within Orsett Hall before the end of 2022. You can also transfer this credit to a member of your family or friend.
FAQ
I have reservation for Afternoon Tea, Lunch or Dinner and we are from a same household/support bubble. Is our reservation able to go ahead?
Yes we are pleased to welcome all guests who are from the same household or support bubble.
I have booked a room on Orsett Hall website for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
If you are not traveling due to work commitments, please cancel or move your reservation on our website. Most of the rates booked on our website have 24 hours cancellation policy.
I have booked a room via online travel agent such as Booking.com for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
If you are not traveling due to work commitments, please cancel or move your reservation via the online travel agent. Most of the rates booked via online travel agents have 24 hours cancellation policy.
I have reserved Overnight Spa Packages for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
Please contact our Reservations Team reception@orsetthall.co.uk. We are happy to move your reservation to a future date or alternatively we can offer credit option if you are unsure when you are able to rebook.
I have a restaurant reservation for Afternoon Tea, Lunch or Dinner during the lockdown/Tier 3/Tier 4 period. What should I do?
Our Restaurant Team is currently working through all reservations and will be in contact to move or cancel your reservation. All reservations can be cancelled less £2.50 admin fee 3 days before. You can also contact our Reservations Team reception@orsetthall.co.uk and let us know if you would like to move your reservation to a future date or alternatively we can offer credit option if you are unsure when you are able to rebook.
I have Spa reservation for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
Our Spa is able to stay open and if you have any questions regards to your spa reservation, please contact out Spa Team spaenquiries@orsetthall.co.uk.
I have cancelled my reservation and I am waiting for a refund. How long does the refund process take?
Due to the current circumstances our Accounts department is experiencing extremely high volume of refund requests and they are processed in the order they have been received. At the moment we are unable to confirm exactly how long it will take, but minimum of 28+ working days.
Yes we are pleased to welcome all guests who are from the same household or support bubble.
I have booked a room on Orsett Hall website for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
If you are not traveling due to work commitments, please cancel or move your reservation on our website. Most of the rates booked on our website have 24 hours cancellation policy.
I have booked a room via online travel agent such as Booking.com for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
If you are not traveling due to work commitments, please cancel or move your reservation via the online travel agent. Most of the rates booked via online travel agents have 24 hours cancellation policy.
I have reserved Overnight Spa Packages for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
Please contact our Reservations Team reception@orsetthall.co.uk. We are happy to move your reservation to a future date or alternatively we can offer credit option if you are unsure when you are able to rebook.
I have a restaurant reservation for Afternoon Tea, Lunch or Dinner during the lockdown/Tier 3/Tier 4 period. What should I do?
Our Restaurant Team is currently working through all reservations and will be in contact to move or cancel your reservation. All reservations can be cancelled less £2.50 admin fee 3 days before. You can also contact our Reservations Team reception@orsetthall.co.uk and let us know if you would like to move your reservation to a future date or alternatively we can offer credit option if you are unsure when you are able to rebook.
I have Spa reservation for a date which is during the lockdown/Tier 3/Tier 4 period. What should I do?
Our Spa is able to stay open and if you have any questions regards to your spa reservation, please contact out Spa Team spaenquiries@orsetthall.co.uk.
I have cancelled my reservation and I am waiting for a refund. How long does the refund process take?
Due to the current circumstances our Accounts department is experiencing extremely high volume of refund requests and they are processed in the order they have been received. At the moment we are unable to confirm exactly how long it will take, but minimum of 28+ working days.