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The wellbeing and safety of our staff and guests is extremely important to us on top of our normal hygiene procedures. All hotel services have been adjusted to protect the health and safety of our guests and staff. 

Orsett Hall COVID-19 Risk FREE Bedroom Bookings:
If your bedroom reservation has to change to another date (minimum 24 hours' notice required), you will receive 100% of your deposit as a credit to use towards a new reservation and date. You won’t lose a penny of your deposit, no matter how many times you need to rebook.

Orsett Hall COVID-19 Risk FREE Orsett Hall Ticketed Events:
If Orsett Hall is unable to hold the event due to COVID-19, tickets can be moved to a new date within the next 12 months or a credit note can be requested, which can be used towards any Orsett Hall services (Garden Brasserie, Accommodation, Cafe Sartoria, Spa or Function).

Dear Guest,
 
The safety of our Guests and Staff are our priority during COVID-19 outbreak. 

Please wear a mask or face covering while you are on the hotel premises and we expected all our guests to follow the Government social distancing guidelines.

We require all our guests to provide card details/pre-authorisation at the time of checking, which will ensure contact is minimised during your stay. We prefer card payments as we are not accepting cash.

We clean our hotel to ensure safety and comfort for our guests. Our measures include:

• Rigorous cleaning and sanitisation of guest rooms.
• Frequent sanitisation of high-contact points, such as elevator buttons, door handles, Reception desk and bathrooms.
• Hand sanitisers placed at guest contact areas, such as Reception desk. 

Orsett Hall procedures for the cleaning of our bedroom have been changed for everyone's safety and well-being. Following measures have been implemented:

•  We will not enter any guest bedrooms until your date of departure.
• Any towels that you require changing, please request a bag from Hotel Reception and then leave the towels outside your door in the clear bag provided. We will exchange for clean towels and leave these outside your room door.
• Bed linen will be available should you require it, please request a bag from Hotel Reception and then leave your dirty bed linen in the cloth bag provided outside your room door in the morning. We will NOT enter your bedroom to change your bed. 
• Rubbish; please place the bin liner from your room bin, outside your room door for collection.
• Additional Tea & Coffee is available from the Hotel Reception. 

 
We follow the Government guidelines regularly and update our services to reflect any new changes related to COVID-19 outbreak.

Orsett Hall would like to thank you for your co-operation during the COVID-19 pandemic.