GENERAL TERMS & CONDITIONS

1. Clients and their guests are required to conduct themselves in a reasonable manner at all times: Unruly clients and their guests will be evicted with no refund of monies paid.

2. Orsett Hall Hotel (hereafter referred to as 'the Hotel') reserves the right to hold the client liable for any loss or damage to the Hotel's property, fixtures and fittings, including items hired for their use. They may also be held liable for injury to any persons including Hotel staff which arises from the client's actions.

3. Clients or their guests may not consume food or drink on the premises that has not been supplied by the Hotel.

4. The Hotel will not be liable for any failure to provide, or delay in providing, facilities or services as a result of events or matters outside the Hotel's control.

5. The Hotel will take all reasonable steps to ensure that the requirements of each client are met. However, the Hotel reserves the right to provide alternative services of at least comparable standard at no extra cost to the client.

6. The Hotel is not liable for equipment or personal belongings.

CHARGES AND PAYMENT

1. Clients' reservations are charged on arrival.

2. The Hotel requires at least 14 days to set up a credit account and reserves the right to refuse credit or withdraw credit at any time without notice.

3. Credit accounts are due for payment 14 days following invoice date. The Hotel reserves the right to add a credit charge of 2.5% per month to overdue accounts.

4. Should a deposit be required for any booking or event this will be detailed separately to the client. All deposits and prepayments are non-refundable and non-transferable in the event of cancellation.

5. Our all inclusive prices include VAT at a rate of 20%. In the event of a variation in rate this will be recalculated and passed on to all customers.

6. Our exclusive prices will have VAT calculated at the relevant rate applicable at the time of invoice.

ACCOMMODATION BOOKING

1. An individual booking is only confirmed if supported by a deposit requested by the Hotel or credit card ‘’guarantee’’.

2. Company and group bookings are only confirmed if supported in writing with approved credit facilities or if supported by a suitable deposit requested by the Hotel.

3. Individual bookings may normally be cancelled up until 12pm on the day of arrival from Monday to Wednesday and 12pm on the day before arrival Thursday to Sunday – excluding Bank Holidays. There will be a £20 administration fee on cancellation of a booking.

CONFERENCE BOOKINGS

1. Unless otherwise agreed in writing provisional bookings will be held for 14 days after which they will be automatically released without notice.

2. A booking is only confirmed if supported in writing by the client with approved credit facilities or if supported by a suitable deposit requested by the Hotel.

3. A final schedule of events must be given to the Hotel at least seven days prior to the commencement date. Any changes made after this time must be made in writing and the Hotel reserves the right to move the event to an alternative room should the numbers reduce or increase from the original booking. In the event of this occurring, any additional charges will be levied.

4. Once confirmed the booking is subject to the cancellation, curtailment or reduction clauses below:-

   1. Final numbers are to be confirmed no less than 7 days prior to the event.

   2. The Hotel will accept a reduction of up to 10% of numbers originally booked.

   3. The Hotel will always charge for a minimum of 90% of numbers originally booked.

   4. In the event that the client has to cancel or curtail a booking the Hotel will charge a cancellation fee based on the following scale:

      1. Cancellations received with 4-2 week’s notice – 35% of contract price.

      2. Cancellations received with 14-7 days notice – 50% of contract price.

      3. Cancellations received with less than 7 days notice – Full contract price.
          

5. Conference delegates with bedroom bookings that do not stay for the confirmed number of nights will be charged regardless of circumstance.

6. If the conference room is not vacated by the times indicated in the contract, the Hotel reserves the right to levy an additional usage charge.

7. If delegates/company will be paying their bills on departure a credit card must be supplied.

8. As the Hotel is in permanent use, we ask you to understand that it may be necessary to schedule works of a maintenance or re-development nature during the time of the event. While every reasonable effort will be made to ensure that these do not cause you any disruption, neither the Hotel nor its staff can be held liable for these circumstances.